Customer Support
Our commitment goes beyond providing top-notch products – we are dedicated to delivering exceptional customer support. Our knowledgeable and friendly team is here to assist you with any inquiries, product recommendations, or concerns you may have. Whether you're a seasoned brewer or just starting out, we're ready to ensure your experience with us is nothing short of excellent.
We're Here to Help!
Fill out the form with any quarry on your mind and we'll get back to you as soon as possible
Chat with Our Support Team
We are committed to providing the most exceptional support, and your satisfaction is our priority. No question is too big or too small – we're here to help!
You Can Find Us in Any of These Locations
Visit any of our store to explore a wide range of premium brewing equipment, ingredients, and accessories. Our knowledgeable staff is ready to assist you in making your brewing experience exceptional.
Business Hours
Monday
Closed
​
Tuesday, Thursday, Friday:
10:00 AM - 4:00 PM
​
Wednesday
11:00 AM - 5:00 PM
​
Saturday:
Appointment Only
Sunday:
Closed
​
Note: We are closed on public holidays.
Frequently Asked Questions
-
Can I brew my own recipe at U-Brew?Absolutely! You can either choose from our pre-built kits or bring your recipe for a personalized brewing experience.
-
What is the return policy for brewing equipment and supplies?Our return policy standard return period is within 30 days from the date of purchase. Customers are responsible for return shipping costs, unless the return is due to an error on our part. Return Policy for special order items are final sale. Please refer to our return policy for details on equipment and supplies.
-
Are there any seasonal or limited-edition kits available?Yes, we frequently introduce seasonal and limited-edition kits as part of our offerings. Stay updated on our latest releases!
-
How does the U-Brew process work?Select your desired beer or wine kit, brew on-site or at home, and return for bottling. We provide all necessary equipment and guidance.
-
What is the bottling process like at U-Brew?Schedule a bottling appointment, return with your bottles, and use our winery-grade equipment. We also offer bottle cleaning, filling, corking, and labelling services.
-
How long does the brewing process take?The brewing process typically takes 4-8 weeks, depending on the type of kit and fermentation requirements.
-
Can I bring my own bottles for bottling?Absolutely! You can bring your bottles or purchase new ones from us.
-
Do you offer any educational resources for homebrewing?Yes, we provide brewing guides, workshops (coming soon), and expert advice to help you enhance your home-brewing skills.